Make the most of your most important messages

By Kim Harrison,

Consultant, Author and Principal of www.cuttingedgepr.com

Communicators are always under pressure to produce results despite limited resources. For instance, Trisha, a subscriber to my newsletter, Cutting Edge PR e-News, emailed me last week to ask my advice on this. There is no easy way around this issue. With a given budget, the best a communicator can do is to make the most effective use of available resources. One way to do this is to tightly target your information material. Content analysis is a simple, no-cost way to check that you are focusing on the messages that matter.

Content analysis

One way to ensure your messages are on target is to review your printed or online publications to ensure their content contains the important information and messages that should be included. This method is logical and quite well known, but it is surprising how many people in the flurry of their daily activity don’t get around to it.

You can review each internal or external publication produced over the past several months or the whole year to date. Some objectives or programs may not have been covered enough in relation to their importance. If significant material has been omitted during that period, you can make amends by covering it in future issues.

Drawing up a matrix will help you to systematically review the publications in question. Start by listing all the messages the publication should be reinforcing, such as the important elements of your organizational mission, annual goals and objectives, corporate values and specific new programs. The ideal content can be identified through discussions with relevant corporate and line managers. Each issue of the publication can be checked to measure the number of column centimetres/inches (including photos and headlines) that have addressed each key message. You may want to express each measurement as a percentage of the column area in the publication. Some possible areas to measure:

• key organizational goals, objectives and values

• your organization’s products and services

• employer brand attributes

• news from operational locations

• business unit news

• the amount of material recognizing employees for their achievements in the workplace

• the amount of material mentioning average employees rather than top executives

• proportion of information explaining the need for change

Also check that sufficient coverage is given to each business unit or location. To help plan future issues of publications, the number of column centimetres/inches for reactive articles reporting on events can be compared with proactive articles preparing employees for change.

You can also do similar analysis of other material such as media releases, speeches and annual reports to ensure relevant topics, themes, positioning messages etc have been given the desired amount of coverage.

If you review your past publication content in this way, you will increase the effectiveness of your work.

About the Author

Kim Harrison is a recognized authority in the public relations field. His website, www.cuttingedgepr.com, provides a wealth of informative articles and resources on public relations techniques and management.

 

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